Who We Are
QuickBank is powered by Belmoney S.A., an authorized payment institution supervised by the National Bank of Belgium (NBB), registered at Avenue Louise 54, 1050 Ixelles, Belgium (company number 0540.745.997). Belmoney is the data controller for all personal data collected through our Services.
What Data We Collect
We collect the following categories of personal data: • Identity data: full name, date of birth, nationality, government-issued ID • Contact data: email address, phone number, postal address • Financial data: bank account details, transaction history, source of funds • Technical data: IP address, browser type, device identifiers, app usage data • KYC/AML data: identity verification results, compliance screening outcomes
How We Use Your Data
We use your personal data to: • Provide and operate our money transfer services • Verify your identity and comply with KYC/AML regulations • Process and execute your transactions • Communicate with you about your account and transfers • Detect and prevent fraud, money laundering, and other illegal activities • Comply with legal and regulatory obligations • Improve and develop our services
Legal Basis for Processing
We process your personal data on the following legal bases: • Contract performance: to provide the services you have requested • Legal obligation: to comply with AML/CFT, PSD2, and other applicable laws • Legitimate interests: to prevent fraud and improve our services • Consent: where we have obtained your explicit consent (e.g., marketing)
Data Sharing
We may share your data with: • Belmoney's network of payout partners and agents to execute transfers • Identity verification providers (e.g., SumSub) to complete KYC • Payment processors and card networks • Regulatory authorities, law enforcement, and courts as required by law • Our technology and infrastructure service providers We do not sell your personal data to third parties.
International Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses (SCCs), to protect your data in accordance with GDPR.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Under AML regulations, transaction records and identity verification data are typically retained for a minimum of 5 years after the end of the business relationship.
Your Rights
Under GDPR, you have the following rights regarding your personal data: • Right of access: obtain a copy of your personal data • Right to rectification: correct inaccurate or incomplete data • Right to erasure: request deletion (subject to legal obligations) • Right to restrict processing: limit how we use your data • Right to data portability: receive your data in a structured format • Right to object: object to processing based on legitimate interests • Right to withdraw consent: where processing is based on consent To exercise your rights, contact us at privacy@quickbank.app
Cookies
We use cookies and similar technologies to operate our web services, remember your preferences, and analyse usage. You can manage cookie preferences through your browser settings. Essential cookies required for the service to function cannot be disabled.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. This includes encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure. If you suspect any security incident involving your account, contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or through our app. Continued use of the Services after notice constitutes acceptance.
Contact Us
For any questions about this Privacy Policy or your personal data, contact: Data Protection Officer Belmoney S.A. Avenue Louise 54, 1050 Ixelles, Belgium Email: privacy@bel.money You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA) at www.dataprotectionauthority.be.
Belmoney S.A. · Avenue Louise 54, 1050 Ixelles, Belgium · GDPR Compliant · NBB Authorized